Terms and Conditions


Bookings are only accepted on the understanding that you have read and agree to our Conditions of Boarding as follows

Please remember to bring your pet’s up to date vaccination certificate

Pets cannot be accepted without it. Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018  (Defra and City of York Council Licensing Rules) 

It is the owners responsibility that vaccinations are up to date on admittance, if certification is not, your pet will not be accepted, and your fee is lost

Dogs: All dogs entering Pooches Paradise must produce an up to date yearly vaccination certificate against Distemper, Hepatitis (adenovirus) and Parvo virus and Leptospirosis  with a UK licensed product. Vaccination (including boosters) must have been completed, at the very least, 2 weeks before the dog’s arrival in order to ensure maximum protection.

A Veterinary Titre Test certificate proving immunity to the above diseases, issued within the last 12 months will also be accepted.

Dogs vaccinated against Bordetella bronchiseptica (Kennel Cough) with INTRAC or NOBIVAC KC. The KC vaccination is optional for boarding with us but if given must be administered at least 3 weeks before the first day of boarding, or your pet will not be admitted 

Cats: All cats entering Purrfect Paradise must produce an up to date, yearly vaccination certificate  with a UK licensed product, against feline parvovirus (feline infectious enteritis) (FIE))feline panleukopenia,  and against feline respiratory viruses (feline herpes virus and feline calicivirus) Vaccination (including boosters) must have been completed, at the very least, 2 weeks before the cat’s arrival in order to ensure maximum protection. 

Homeopathic vaccination is not acceptable as it will not protect against infectious diseases.

All cats over 5 months of age MUST be neutered, or they cannot be accepted.

New Clients - Booking is confirmed on receipt of a completed booking form and payment in full, your pet will NOT be written in the diary without payment in full. We do not take provisional bookings

Existing Clients - Booking is secured by payment in full, and is due 30 Days prior to your pet boarding

We no longer require deposits.

Payment is accepted by Cash, Card or by Bank transfer ( Faster Payment/ OTR) to:- 

Sort Code: 560070 Account Number: 38823713 Reference: Your Pets Name and Your Surname

Amendments to bookings will incur a £10 administration fee for each alteration and is subject to availability. 

Cancellation or Amendments require at least 14 days notice 

Cancellation or Amendments giving More than 14 days notice, the balance less £10 admin fee will be held on your account for your next booking.

Payments made will not be refunded, though may be held on file for your next booking ( see above) 

Payments made and cancelled with more than 14 days notice can be transferred to a friend neighbour or relative’s pets stay if preferred

EARLY COLLECTION -Should you wish to collect your pet earlier than the pre arranged collection date, please phone to inform us, you will then be welcome to collect your pet (within our normal opening hours), however the full booked period remains payable.

Please be aware of our opening times 

8am to 12 noon Monday to Friday, 9am to 2pm Saturdays. CLOSED SUNDAYS AND BANK HOLIDAYS. 

Collection out of hours by prior arrangement in exceptional circumstances only, and subject to a £25 out of hours fee.

On Arrival, please check in at reception with paperwork and pet belongings before unloading your dog. 

All dogs must be on leads. All cats must be secured in a carry case ( Defra legislation)

Please ensure food and any medication is clearly listed with your pets name and instructions

A comprehensive Acceptance Form will need to be completed on drop off, please allow time for this.

If applicable a Medication Form will also need to be completed on drop off.

We need to be made aware if your pet has had any medical issues, For example,  bloat, fitting, lameness, breathing issues, self harming, allergies etc.

We are happy to provide food for your pet, or we can continue to feed your food as provided, it is recommended any change to diets is made gradually to avoid tummy upsets.

Please let us know if your pet is liable to chew or destroy items.

Dog bathing and grooming with specialist drying facilities are available here in Pooches Paradise, treat your pet to a lovely aloe vera massage bath before collection, ( pre booking essential.)

Pets with specialist coats requiring clipping, trimming or professional grooming will be carried out by Superdogs. Pre booking will be required to enable this to be booked on your behalf, and will carry a separate invoice payable by cash or cheque. Sorry Superdogs do not accept cards.

For the safety of your pet, ALL pets should have their collar removed before admittance..

It is recommended your pet is on an effective de flea programme, and has been treated recently by a vet with an effective de flea product prior to boarding, as many pets are developing an immunity to shop bought items. Spot on products should be applied to the animals skin between the back of the neck and shoulder blades. Product applied to the pet’s fur or coat will NOT provide immunity, the whole product MUST be applied to the skin only.

Please ensure your pets have been treated for parasites 7 to 14 days prior to boarding with a veterinary recommended product, preferably administered by a vet. We need to record the product used, and the date administered. Please note, all pets need to be treated including ‘house’ cats. Over the counter products such as Bob Martin and Frontline are proving ineffective, and therefore considered unsuitable for acceptance into a boarding cattery. Fumigation and veterinary fees for any infestation whilst boarding, will be passed on to the owner at a cost of £25 per pet to cover treatment and fumigation. In severe cases this may also incur a veterinary call out fee, charges will be passed to the owner.

Should your pet need to be taken to the vet, a £40 transportation fee will be charged plus 50p per mile.

We are happy to provide bedding for your pet, any items brought will be left at the owners risk. 

If additional bedding is brought for cats it will be placed alongside our specialist beds (which have heated pads and fleece). Though be warned! -It is not uncommon for pets to soil their own bedding

Please remind us on delivery if your cat is not used to a cat flap

On request we now have individual specialist low wattage electrically heated dog bed plates available at no extra charge. *Though please note, if your pet damages or destroys the Heated Plate they will be deemed sold to you at cost price.

Owners are welcome to accompany their pets to their accommodation, but do so at their own risk. We accept no responsibility for any accident or injury whilst on the premises.

We have a selection of toys available at no charge, you are welcome to choose if you wish, or you may bring your own from home, though please bring nothing of value in case it is lost, misplaced or damaged

We cannot guarantee the return of items left (-toys, bedding, leads, dishes etc)

Own food and treats should be clearly labelled with your pets name and feeding advise

Any medication should be clearly labelled with pets name and dosage instructions (on request, a medication form can be emailed for you to complete and bring with you)

No charge is made for the administration of medication, which will be administered as directed and to the best of our ability, though no risk to staff will be taken

Pets from the same household sharing accommodation will be separated if problems arise eg fighting or stress at the discretion of  the management, additional fees will apply

Dogs untrained, or excessively unruly on the lead may have restricted exercise due to duty of care to our employees. The Proprietor and staff should be advised prior to booking if any pet has behaviour issues.

We reserve the right to refuse boarding to any pet at the discretion of the management, due to aggressive behaviour or poor health or any other matter causing staff concern.

We request that elderly pets and pets on medication are checked over by their vet within 7 days prior to boarding, and the vet is notified that the pet is boarding with us

While pets boarded at Red House receive every care and attention, they are boarded entirely at the risk of the owner. Any health concerns need to be reported within 24 hours of collecting your pet

Daily photographs of your pet can be taken at a cost of £5 per day.

On admission of your pet, we will ask you to complete a comprehensive acceptance list clarifying your pets health, care and any special wishes you may require

If you would like to write down any additional details about your pet we will be happy to take note 

Any animal not collected within 14 days of the agreed departure date will be dealt with at the discretion of the management, the owners will be liable for all costs incurred.

GDPR Full details our policy can be forwarded by email on request, and are displayed in the Cattery and Kennel receptions. 

In short, by booking your pet with us, we will hold details of your name, your address, email address and your phone number, which vet you use and a local emergency contact phone number. We will never collect additional information about you without informing you of this beforehand. We hold these details because of legal obligation under section 61(2) of Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 and conditions of our Animal Boarding Licence. The holding of your data is necessary for us to comply with the law; to assist in good animal care; in dialoguing with your vet if necessary for the care of your pet and to provide you with the best service possible. 

We require your consent to continue to hold your data beyond 2 years from the boarding dates and to effect future bookings using your old records. When you rebook, legal obligations re data are again in force.

Your personal information forms part of the contract between us. So we have three reasons mentioned above to hold your data, the primary one being our legal obligation. If you cannot agree to our keeping your personal data as described, we cannot board your pet.

By booking your pet with us, you agree to the holding of data for the purpose of boarding your pet, and agree to our terms and conditions as above.

Pictures of your pet may be taken and posted on Social Media eg Facebook and / or website, no names will be posted, please advise if you don not want this.

The management reserve the right to amend the above at any time.

We genuinely love animals, and will do all we can to ensure your pet has a wonderful holiday 

COPYRIGHT Red House, Murton, York

Land Line: 01904 489 994 Mobile: 07760 777 847 Best Method is email - click here to CONTACT US                                                                            © Alyse 2015